Online ChatFitbit / Customer service chat
Why did my Fitbit app stopped working?
You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.
Is Fitbit fixed?
Once again, in English, please? Fitbit will replace or fix your tracker’s regular wear-and-tear damage within one year of the date you purchased it. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn’t covered by the warranty.
How do you live chat with Fitbit?
Use Fitbit’s live chat feature. Fill out the form’s details, including your name, the email address you use with your Fitbit account, device type, and issue. Then, press Request Chat, and a confirmation screen lists your place in line for the next available agent.
How do I get a hold of Fitbit?
To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.
How long should a Fitbit last?
Most Fitbit devices can be worn continuously for up to five days without needing a charge, and they will remind you before it’s time for a charging session with on screen battery icons, flashing LED lights, and even audio prompts.
How do I fix my Fitbit app?
Troubleshooting steps Restart your phone. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app.
Who do I contact if my Fitbit is not working?
Can I email Fitbit?
If you want to try and send Fitbit Help an email, the email addresses that worked in the past are [email protected] or [email protected]
How do I report a problem with my Fitbit?
Using Fitbit’s app
- Open the Fitbit app on a device you sync with.
- At the top, tap your profile picture or icon.
- Scroll down and choose Help.
- Tap Contact Customer Support.
- Choose @FitbitSupport to open Twitter and send Fitbit’s customer service a tweet about your issue.
