Contact of ThemeForest.net customer support
- Contact ThemeForest: Find below customer service details of ThemeForest.net, including phone and email. Besides contact details, the page also offers a brief overview of the company.
- Head Office. Envato Pty Ltd.
- Support. Email: [email protected]
- About ThemeForest.
How do I get support from ThemeForest?
If you have purchased a different theme from another author on ThemeForest, please get it touch with your theme’s author. If you have purchased a WPZOOM theme from our profile on ThemeForest then you get free support from us in our Support Desk. All verified buyers have full access to support and theme updates.
How do I get support from Envato?
Find answers to commonly asked questions, and submit requests to appropriate help teams as needed by choosing the service below:
- Visit Envato Market Help Center.
- Visit Envato Studio Help Center.
- Visit Envato Elements Help Center.
- Visit Envato Tuts+ FAQ Center.
What is support ThemeForest?
Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues you have in using the item.
What is regular license and extended license in ThemeForest?
What are the main differences between the Regular License and the Extended License? In simple terms, the main difference is that under the Regular License, your end product (incorporating the item you’ve licensed) is distributed for free, whereas under the Extended License your end product may be sold.
Where is Envato located?
Melbourne, Australia
Envato is an Australia-based tech company that owns popular sites like: ThemeForest, CodeCanyon, AudioJungle and Tuts+. The company is headquartered in Melbourne, Australia in a three-story building, that used to be a school.
How do I renew my envato support?
How do I renew or extend my support?
- Log in to your account.
- Hover over your username and click ‘Downloads’ from the drop-down menu.
- The downloads section displays a list of all the items purchased using your account.
- Click on ‘Renew support now!’
How do I chat with Envato?
Envato Customer Success aims to respond to all queries within 24 hours. Please note that we do not offer help via phone or live chat. We can’t assist with suggesting items, pre-sales enquiries or declined transactions.
How do I raise my ticket on Envato?
You can contact one of our friendly Help team members below. Begin by selecting a topic we can help you with. Please understand that the Envato Help Team does not provide support of individual items, you can contact the author for supported items.
How do I renew my Themeforest support?
What is regular license and extended license in Themeforest?
How long does a ThemeForest license last?
No and no! Envato licenses are ongoing and last for the life of the end product you create with the item you’ve licensed, subject to our right to terminate your license if you don’t comply with the license terms.
What is itemitem support?
Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any potential issues you have in using the item. This page will tell you all about what you can expect from authors who sell supported items.
How do I contact support for my website?
Official Support: Click the “Contact author” button below to contact official support. You will get a automatic reply with a ticket ID of your support request. Make sure to include as much detail about the issue/question as possible, even if necessary, the steps to reproduce it. Also include a link to your site if possible.
What is the author’s response time for installing a new theme?
This author’s response time can be up to 2 business days . A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme.
Can you help with suggestions or technical support with an item?
We can’t assist with suggesting items, pre-sales enquiries or declined transactions. For technical support (including installation / customization) with an item you’ve purchased, please contact the author of the item . We can assist with enquiries about:
