- Resources and support.
- Call us. 800-698-2411.
- Visit a medical center or regional office. Find a VA location.
Where do I complain about VA health care?
Contact the Hotline
- Phone: 1 (800) 488-8244. Monday–Wednesday and Friday between 9:00 a.m. to 4:00 p.m. (Eastern Time) or Thursday between 9:00 a.m. to 1:00 p.m. (Eastern Time)
- FAX: (202) 495-5861.
- Mail: VA Inspector General Hotline (53H) 810 Vermont Avenue, NW. Washington, DC 20420.
What is a VA advocate?
An advocate is an individual who helps veterans and their families understand long term care benefits available through VA. This can include information on veterans health care, state veterans homes and veterans disability income benefits.
Who do I call to complain about the VA?
The phone line — live now at 855-948-2311 — is designed to “collect, process and respond to the complaints of individual veterans in a responsive, timely and accountable manner,” according to Department of Veterans Affairs officials.
What do I do if my VA won’t help?
If you still have concerns, ask to speak with your provider’s supervisor or the Chief of the Service. If your concern is still unresolved, please contact the Patient Advocate who can assist you, if appropriate, in filing an appeal for a review of your concern.
Can the VA refuse to treat a veteran?
You can agree to or refuse any treatment. Refusing a treatment will not affect your rights to future care but you take responsibility for the impact this decision may have on your health.
What do VA patient advocates do?
Patient Advocates help Veterans and their families resolve concerns about any aspect of the Veteran’s health care experience. Patient Advocates listen to any questions, problems, or special needs you have and refer your concerns to the appropriate Medical Center staff for resolution.
What is a patient advocate do?
A patient advocate helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care. Patient advocates may also help patients set up appointments for doctor visits and medical tests and get financial, legal, and social support.
How much do VA patient advocates make?
Average Department of Veterans Affairs Patient Advocate yearly pay in the United States is approximately $68,611, which is 75% above the national average.
Who investigates the VA?
OIG
OIG conducts criminal and administrative investigations involving allegations of wrongdoing affecting VA programs and operations.
Can I sue the VA?
You may be able to sue the VA if you have been the victim of medical malpractice. If the negligent health care provider in your case committed malpractice at a VA hospital, the case may be governed by the Federal Tort Claims Act (FTCA).
Can the VA refuse to treat you?
You can agree to or refuse any treatment. You will be told what is likely to happen to you if you refuse a treatment. Refusing a treatment will not affect your rights to future care but you take responsibility for the impact this decision may have on your health.
What do patient advocates do?
Talk to patients and family members or caregivers to understand their needs and concerns.
Does the VA provide medications for veterans?
VA’s prescription benefit ensures that our Veterans receive safe, effective, medically necessary medications that represent a good value. If you are being treated by a VA primary care provider, you will be provided all necessary medications for you treatment.
Who provides patient and health advocacy?
Nurses are the first advocates of patients (7), and are the link between the patient and the health care system (8).Patient advocacy is one of the extremely important roles of the nurses (9-12). The patient or client is vulnerable and has experienced varying degrees of damage (13).
What does a patient health advocate do?
A health advocate is a family member, friend, trusted coworker, or a hired professional who can ask questions, write down information, and speak up for you so you can better understand your illness and get the care and resources you need – giving you a peace of mind so you can focus on your recovery.
