1. Navigate to and login if prompted….Starting a Live Chat
- Navigate to our Ubisoft Help site and scroll down to the bottom of the page.
- If you are not already logged in, you will be prompted to enter your Ubisoft credentials and then click Log In.
How do I contact Ubisoft?
You can contact Ubisoft via their toll-free customer phone number at 919-460-9778. Through this line, you can address issues like missing items, account recovery, charge disputes, game and server problems, appealing a ban, giving feedback, and more.
Can I message Ubisoft?
[email protected] is our account support mailing email. Please send us a direct message with your account username and email address. We’d be happy to look into this further.
Why is Ubisoft chat not available?
Some Ubisoft Connect PC users may experience issues with not being able to send or receive game invitations or chat messages. You can resolve this by restarting the client to start automatic updates or installing the latest version manually.
How long does it take for Ubisoft support to respond?
It normally takes 48 hours for a response, but this can be longer during busy periods. I have checked your case and can see it is waiting in a queue.
How long does it take Ubisoft support to respond?
How do I complain to Ubisoft?
Open a support case or select an existing case from the Your open cases section of Ubisoft Help. Select the + Add files button. Choose the files you want to submit. Select Submit My Case or Submit Attachments.
How do you text a friend on Ubisoft?
How do I send a message in the new connect menu?
- On your computer, go to voice.google.com.
- Open the tab for Messages .
- At the top, click Send a message.
- Enter a contact’s name or phone number.
- To create a group text message, add up to seven names or phone numbers. …
- At the bottom, enter your message and click Send .
How do I get unbanned from Ubisoft?
When your account is permanently banned, you will be unable to log in or access any Ubisoft websites and services. If you believe this action was taken in error, you can appeal the sanction by submitting a ticket.
How long does it take for Ubisoft to refund?
How Long Will It Take to Receive a Uplay Refund? Ubisoft refund policy and, by extension, Uplay refund policy state that it takes five to seven business days for your refund to arrive. In case you used PayPal to make the purchase, it can take up to five days for the funds to back on your PayPal balance.
