Fault Reporting. To report a Internet fault, please complete this online form or phone 10210 (06:00 – 24:00). On submitting the form a service representative will phone/e-mail you with a solution and/or to verify/acquire more details, if necessary.
How do I speak to Telkom agent?
Calling Telkom Directly. Call 10120 to speak with a customer service agent. This number will connect you with a customer service specialist who will help you with any general issue or concern. You may need to wait on hold for a few minutes, but they will handle any question or concern that you may have.
How do I report a Telkom fault via SMS?
@TelkomZA on Twitter: “@AstroSibs Hi, you can report your fault via sms by texting “SERVICE” and your landline number to 30591.
Is 10210 a free call?
@TelkomZA on Twitter: “Customers can find us on: 10210 – Service 10213 – Sales 081180 – free on mobile For more information contact: [email protected]” / Twitter.
How do I report a telephone fault?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How long does Telkom take to fix a fault?
The turnaround time on a good day for Telkom for this kind of work is about two weeks. This again will be influenced by the resources available to the technician and the number of orders to be investigated in your area.
How do I dispute my Telkom bill?
If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210. Ask the agent for a reference number. In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously.
How do I email Telkom?
Corporate Customer Care:
- Telkom Mobile: 200.
- Telkom fixed line: 0800 200 000.
- Other Networks: 020 4600 200.
- Email: – [email protected]
How do I report a fault on my landline?
What is Telkom SMS number?
Our message centre number is +2781191. This needs to be inserted in the centre number field under your message settings.
How do I find out my Telkom landline number?
In order to get this number, all you have to do is dial *2# and then press send on your Telkom phone. The IMSI number will then pop up on your screen. What Else can You get Via USSD codes?
How do I find my Telkom landline number?
You may order by either phoning 10217 or complete the application form available under “Order” and submit your documentation to the closest Telkom Direct shop.
Silly People! Of COURSE you can log faults online at and save the poor staff at Telskum a call and at the same time save yourself 30 minutes of cellphone airtime. wait a minute….. You gotta wonder what turned this powerhouse of technology into the Mickey Mouse Clubhouse it is today….
What are the different Telkom customer service numbers?
10210. Telkom Fault Reporting. 10212. Telkom Sales. 10213. Telkom Enterprise. 10214. Telkom Business Call Centre. 10217.
What is a telkomtelkom line?
Telkom is a service offers by Telkom. A telephone line which have a calling plans that is optional and includes normal Home Line rental, CallCatcher (Call Answer, WaitingCall and IdentiCall).
How do I resolve a dispute with Telkom?
Solving a Telkom Dispute – What to do. If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210. Ask the agent for a reference number. In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously.
