The Service Desk Institute’s (SDI) certification programme is the only industry, standards based accreditation programme designed specifically to certify Service Desk “quality”. …
What is HDI Certification?
An HDI certification is a type of certification used by those in technical support roles, which might include technical customer service or desktop support, sometimes referred to as the help desk. HDI is the name of the organization that offers these certifications, and at one point HDI stood for help desk institute.
Who issues HDI Certification?
The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).
What is a service desk professional?
Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. Organizations regularly invest in providing superior service desk support.
What is Help Desk Institute?
Help Desk Institute (HDI) HDI is a world membership association for service and support professionals and is a certification body for the industry.
What is the latest ITIL certification?
The ITIL Practitioner certification is the newest entry to the ITIL certification scheme. This exam was offered for the first time in February 2016. As the name implies, the ITIL Practitioner certification is based on practical knowledge of ITIL processes and how those principles are implemented in the real world.
How do I get HDI certified?
All HDI certification exams are available in the HDI Community Learning Portal. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
Do HDI certifications expire?
HDI certifications do not expire. However, due the changing nature of the industry and the evolution of best practices and standards, we highly recommend becoming re-certified once every two years.
What is the difference between helpdesk and service desk?
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).
Is service desk a technical job?
Job experience and skillsets Of course, the service desk role is technical in nature, but it is obvious that softer skills play an increasingly important role in achieving excellence.
What does HDI stand for help desk?
HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.
What is Service Desk Institute SDI?
Service Desk Institute (SDI) is the worldwide organisation for setting best practice service desk standards in the IT service and support industry. SDI and PeopleCert; global leaders in the examination and certification industry, have recently updated the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional standards.
What is service desk certification (SDC)?
What is Service Desk Certification? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality.
Why choose SDI?
With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30 years to guiding, inspiring and connecting ITSM and service desk communities.
Why choose sdsdi for ITSM certification?
SDI’s Certification auditors know the ITSM industry and best practice inside out. The strength of our team lies in our ability to work with individual service desks and managers to personalise our support to your needs and business goals.
