A hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.
What is a clear job specification for a receptionist?
As the front of house and often first point of contact for external visitors, a Receptionist job description should include: Diary management and management of meeting rooms. Possibly handling event coordination, both internally and externally. Handling queries and complaints via phone, email and general correspondence.
What qualities do you need to be a hotel receptionist?
To become a Hotel Receptionist, you’ll need to have:
- clear speech.
- a polite manner.
- a high standard of personal presentation.
- excellent verbal and written communication skills.
- a good telephone manner.
- customer service skills, patience and tact.
- the ability to be calm and well organised, even when working under pressure.
What is job specification example?
A job specification outlines specific traits a person needs to do the job. Typically, that includes the qualifications, skills and personal traits you need to be successful. That means you’ll see things such as a general description of the job, specific duties, environment and location in the job description.
What is a job specification?
Also known as employee specifications, a job specification is a written statement of educational qualifications, specific qualities, level of experience, physical, emotional, technical and communication skills required to perform a job, responsibilities involved in a job and other unusual sensory demands.
What is a front desk job description?
A front desk agent is responsible for checking hotel guests in and out of their rooms. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
What are the most important skills and qualities needed to be a hotel front office staff?
14 front desk skills to list on a resume
- Interpersonal communication.
- Written communication.
- Active listening.
- Foreign language.
- Attention to detail.
- Scheduling.
- Stress management.
- Problem-solving.
What should a person specification include?
The person specification is a description of the qualifications, skills, experience, knowledge and other attributes (selection criteria) which a candidate must possess to perform the job duties. The specification should be derived from the job description and forms the foundation for the recruitment process.
What do you write in a person specification?
A person specification more fully describes the type of person who is most likely to be able to do the job satisfactorily. It include a person’s education and qualifications, relevant training and personal stand out qualities.
What is a job description and person specification?
A job description sets out the overall purpose of a role and the main tasks to be carried out. The associated person specification details the skills and experience required in order to perform the job effectively.
What are the duties of a hotel receptionist?
The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors.
What are the job positions in a hotel?
At each hotel, though, similar positions need to be filled. There are usually management employees, maintenance employees, kitchen and wait staff (if the hotel has a restaurant), housekeeping staff members, front desk employees, and the staff who purchase supplies, perform accounting work, and provide similar support.
What does hotel receptionist mean?
A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests. Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay.
What are the duties of a hospital receptionist?
Hospital Receptionist Duties. The duties of hospital receptionists involve dealing with patients and other customers. Receptionists are typically stationed at the front desk, serving as the first point of contact for incoming patients and visitors.
