DTE Insight gives you a single, secure place to efficiently manage your home’s smart devices. Enhance your experience and take advantage of all new features when you pair the DTE Insight app with the Energy Bridge. Upgrade to the Premium experience and get the Energy Bridge FREE for 6 months.
What is the cost of the DTE Energy bridge?
As a special offer for first-time users, DTE offers a 6-month free trial period, which you can opt-out at any time once the Energy Bridge is returned to DTE. After the free trial period, your service will go uninterrupted and you will be charged the $1.99 monthly fee, which will be added to your monthly DTE bill.
Can I use DTE insight if I move house?
Yes, as long as you have made the changes to transfer your service from your online DTE Energy Account, the address will change when you move. To transfer your service, click here. Can other people in the house use the DTE Insight app on their smart phones? Absolutely! Anyone can download the DTE Insight app.
How long does it take to see usage data through insight?
Usage data through the app is delayed for about 36 hours. You’ll be able to see what you used today in your usage data tomorrow. Care to see your usage data as you use it? Get an Energy Bridge hub through the DTE Insight app. Use your dteenergy.com account information to log into the DTE Insight app and go to the My Plan page in the menu.
Why isn’t my smart meter working in the Insight App?
To find out what’s causing this issue, open the “Settings” tab in top right corner of the Energy Usage page in the DTE Insight app. If the meter connection is poor, make sure to move the DTE Energy Bridge within 25 feet of your home’s smart meter.
Can I transfer my DTE Insight Account to another person?
Yes, as long as you have made the changes to transfer your service from your online DTE Energy Account, the address will change when you move. To transfer your service, click here. Can other people in the house use the DTE Insight app on their smart phones?
