What should I do if I lost my prepaid card?

Call your card issuer right away if your card or PIN is lost or stolen or if you see unauthorized charges. If you wait too long to report, you could be responsible for more or all of the unauthorized or incorrect charges.

How do I get a replacement current card?

To receive your replacement card, you need to make sure your address is current and that your account is in order. You can ask us to send out your replacement card up to 3 months before your current card expires by calling us on 1300 651 089 (8am -8pm, 7 days a week) from anywhere in Australia.

How long does it take to get a replacement EIP card?

Your original card will be deactivated and a new one will be ordered. The reissuance process takes seven to 10 days, and if you want to receive the replacement card sooner, an additional shipping fee of $17 applies, according to the Cardholder Agreement.

Will I get a new card for my stimulus check?

You will get a new EIP card for the latest stimulus round; if you got an EIP card for the previous stimulus, the IRS won’t refill it. Call 800-240-8100 (TTY: 800-241-9100) to activate your new card. You’ll need to provide your name, address and Social Security number.

Can I get a replacement debit card with the same number?

A replacement debit card will have the same number if the old card expired or no longer works, but will have a new number or if your old card was lost, stolen or if there’s a situation of identity theft. Essentially, as above, a new number will only be issued if there’s a security risk of you keeping the old one.

How do I get a replacement stimulus check?

Fortunately, the IRS has a procedure to help. If your third-round stimulus payment is lost, stolen or destroyed, you can ask the IRS to perform a “payment trace” to see if your check was cashed or direct deposit misdirected. Ultimately, if everything goes smoothly, you’ll be issued a new payment. That’s the good news.

Can I get a replacement stimulus check?

Answer: If your refund check was lost, stolen, destroyed or not received and has not been cashed you may qualify for a replacement check. A Form 1133 is a claim form issued by the Bureau of the Fiscal Service (BFS) to assist them in the check replacement process.

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